Details of Dental Clinic Manager

Job title: Dental Clinic Manager

Location: One of Hargeisa’s largest dental clinics.

Reporting Structure: Reports directly to CEO.

Working pattern: 8 hours a day, 6 days a week

1. Purpose of the Position

The successful candidate will ensure efficient service delivery, high standards of patient care, effective financial management, and strong staff supervision. The role also requires strict adherence to infection prevention and control (IPC) standards to maintain a safe and professional clinical environment.

2. Key Responsibilities

2.1 Reception and Administrative Oversight

•     Oversee reception and front desk staff operations to ensure professional patient handling and service      delivery.
•       Ensure accurate patient registration, appointment scheduling, and record management.
•       Maintain confidentiality and oversee proper documentation of patient information.

2.2 Financial Management and Reporting

•       Supervise daily financial operations of the clinic.
•        In coordination with reception staff, prepare, review, and submit daily and monthly financial reports to CEO.
•       Ensure compliance with established financial procedures, billing systems, and accountability standards.

2.3 Pharmacy Management

•        Oversee pharmacy operations within the clinic.
•        Ensure proper procurement, storage, and dispensing of dental medications and supplies.
•        Oversee pharmacy staffs daily and monthly pharmacy stock and financial reports.

2.4 Patient Complaint and Feedback Management

•         Receive, document, investigate, and resolve patient complaints in a timely and professional manner.
•         Ensure corrective actions are implemented to improve service quality.
•         Escalate serious complaints to senior management with appropriate recommendations.

2.5 Coordination of Dental Practitioners

•        Coordinate work schedules and duty rosters of doctors and nurses.
•        Facilitate effective communication among dentists, nurses, and support staff.
•       Support clinicians to ensure uninterrupted and efficient clinical services.

2.6 Infection Prevention and Control (IPC) Oversight

•        Monitor and enforce staff compliance with IPC policies and guidelines.
•        Ensure implementation of standard operating procedures related to hygiene, sterilization, and waste management.
•        Coordinate regular IPC monitoring, reporting, and staff orientation.

2.7 Staff Time and Attendance Management

•        Monitor staff attendance, punctuality, dress code and adherence to assigned duty schedules.
•        Ensure effective time management and appropriate allocation of human resources.
•        Monitor performance concerns and absenteeism, escalating serious issues to senior management with appropriate recommendations.

2.8 Patient Follow-Up and Appointment Coordination

•        Ensure systematic follow-up of patient treatment plans and outcomes.
•        Oversee appointment scheduling, reminders, and patient recall systems.
•        Maintain accurate records to ensure continuity of patient care.

2.9 Meetings and Coordination

•        Organize and coordinate staff and management meetings.
•        Prepare meeting agendas, record minutes, and follow up on agreed action points.
•        Communicate management decisions and policy updates to staff.

2.10 Staff Management and Supervision

•        Supervise and support clinic staff in the performance of their duties.
•        Promote teamwork, professionalism, and adherence to clinic policies.
•        Participate in staff performance appraisal, capacity building, and disciplinary processes when necessary.

Skills and qualifications

Qualifications and Experience

•        Bachelor’s degree in Health Administration, Management, or a related discipline is preferred.
•        Bachelor’s degree in Dentistry is an added advantage.
•      Minimum 5 years of experience.
•        Previous experience in healthcare or dental clinic management.
•        Knowledge of dental clinic operations and patient care standards
•        Strong leadership, organizational, and communication skills.
•        Basic knowledge of financial and administrative management, including reporting.
•        Good understanding of IPC practices.

Skills and Competencies

•        Strong problem-solving and decision-making abilities
•        Ability to work under pressure and manage multiple tasks
•        Languages: English and Somali (mandatory), Arabic (desirable).

How to apply

Interested applicants are invited to submit a CV (maximum of two pages) and a cover letter (maximum of one page) to hr@shiredentalcare.com by 31 January 2026. Early applications are encouraged, as the recruitment process may close once a sufficient number of applications has been received.

Apply to hr@shiredentalcare.com