Details of Agent Care Officer
About the institution
| Name | BURN |
| City | Mogadishu |
| Job Requirement | Job description About the role. BURN is looking
for an Agent Care Officer who will be responsible for providing support and
assistance to agents or representatives ensuring that agents have the necessary
resources, guidance, and well-being support to effectively carry out their
roles and provide exceptional customer service. Duties and
Responsibilities.
Skills and
qualifications Skills and
Experience
Apply to Agent
Care Officer, Ethiopia. (6-month Contract) - BURN MANUFACTURING - Career Page |
| Member Since | Nov 26,2025 |
| Last Worked | Nov 26,2025 |
| Open Job By BURN | 2 |
Job Requirement
Job description
About the role.
BURN is looking
for an Agent Care Officer who will be responsible for providing support and
assistance to agents or representatives ensuring that agents have the necessary
resources, guidance, and well-being support to effectively carry out their
roles and provide exceptional customer service.
Duties and
Responsibilities.
- Daily agent
network management, including calls to agents, interface for sales operations,
reconciliation and commercial.
- Agent
engagement through performance data from sales operations, collecting field
feedback from agents, and overseeing the resolution of open agent tickets.
- Ensure the flow
of agent-related information upwards and downwards.
- Ensure the
daily reporting and escalation of all agent's issues collected by the agent
care officers to the TSMs and TLs.
- Ensure the tracking
and reporting of all agent care activities conducted.
- Coordinate PJPs
(Personal Journey Plan) per Agent and TSM (Territory Sales Manager) by the
agent care officers, leading the process to clean up the database.
- Ensure that the
team conducts daily agent training and mentoring of agents through calls.
- Ensure Agent
quality and recruitment checklist by the agent care officers.
- Support sales
target.
- Daily/Weekly
feedback report to Tl, TSM, Country lead.
Skills and
qualifications
Skills and
Experience
- · Bachelor's degree in arts, business,
environmental science, project Management or a related field. (E)· Strong
organizational and multitasking abilities. (E)
- · Data analysis
and reporting skills. (E)
- · Communication
skills, both written and spoken English
- · Fluent in
Amharic, Oromifa and Somali.
Apply to Agent
Care Officer, Ethiopia. (6-month Contract) - BURN MANUFACTURING - Career Page