Details of Somaliland Programme Coordinator

About Concern:                

Established in 1968, Concern is a non-profit, non-governmental humanitarian organisation, dedicated to the reduction of suffering and the ultimate elimination of extreme poverty in the world’s poorest countries.

Concern’s vision, our mission and our work are all defined by one goal – ending extreme poverty, whatever it takes. Concern strives for a world free from poverty, fear and oppression.

Job shadowing and internship opportunities

Our culture is values driven and we believe that our people are central to all that we do and are key to delivering on our goal of Reaching the Furthest Behind First. We are committed to ensuring a workplace where everybody feels valued and are enabled to succeed in their work and contribute to delivering on our mission.

Role Purpose:  In direct coordination with the Program Director - the Programme Coordinator will provide quality leadership and ensure the effective and professional management of Concern’s programmes in Somaliland. The PC will coordinate implementation of the programmes in Somaliland. The Programme Coordinator will directly manage the Field Managers and will work closely with the PD to oversee implementation of Climate Resilience, Social Protection and Emergency Progammes in Somaliland.

Responsibilities:

Responsibility 1: Programme Management and Quality:

•       Coordinate the implementation of all programmes within the agreed plans and budgets, optimising the use of logistical, financial and human resources potential, in line with the Concern values, standards and policies.

•       Ensure monthly operational plans are prepared by all teams and followed closely for timely delivery of project commitments with the required standards.

•       Ensure quality-monitoring information is collected for all projects to inform monthly reporting both internally and externally to donors that require monthly reports.

•       Track budget management and ensure timely absorption of funds with maximum benefit to beneficiaries and value for money in every single transaction.

•       Organize and chair monthly coordination meeting with Programme Managers to plan and review monthly progress and brief the Programme Director on programme and situational context (e.g. security situation, humanitarian situation).

•       Hold regular meetings and seek ways to ensure maximum integration of programmes.

•       Identify the Somaliland progamme needs/issues and raise these with the Programme Director, Relevant Managers and to ensure appropriate adjustments to programmes, systems, and regulatory requirements are planned and executed

•       Establish and ensure adequate management of relationships with local implementing partners including planning and oversight of capacity assessment, capacity building and monitoring of partners’ progress against agreed plans as undertaken by designated staff

•           Analyse and timely resolve issues such as appropriate planning, procurement, procedural mismanagement to meet agreed upon programme deliverables and donor requirements.

•           Contribute to the planning of the Concern Programmes, Reports and Evaluations, budget planning in consultation and collaboration with PD. Participate and report in quarterly and annual programmes reviews

•           In close collaboration with programme managers, support any surveys, evaluations, including baselines, mid-lines and end-line surveys. Ensure that lesson learned, and results of evaluations or surveys are shared with relevant clusters and at coordination meetings as appropriate

•           The Programme Coordinator ensures collaboration between programme teams and support departments by facilitating communication, ensuring compliance, building capacity, resolving conflicts, and providing ongoing feedback.

Responsibility 2: Financial management:

•           Ensure budget holders plan and prepare detailed monthly cash forecasts in line with their tactical plans for the month

•           Monitor the monthly expenditure of all programme budgets and adherence to Concern and donor policy and guidelines for finance management.

•     On a monthly basis, in conjunction with project managers and budget holders, monitor under and over spending in each budget, advise the Programme Director and the finance department of any variances and recommend solutions.

•           Report any suspected and actual financial irregularities or other fraud that has occurred to the Programme Director immediately.

Responsibility 3: Human Resource management

•       Set performance objectives for the supervised staff and ensure those supervised by your direct reports have performance objectives, routinely monitor their performance and evaluate them at the end of the performance period.

•       Strengthen and build up the programmatic, managerial and operational skills of the staff through on-job mentoring and coaching and feedback mechanisms.

Responsibility 4: Coordination, Networking, Advocacy and Representation.

•       Actively participate in relevant programme coordination meetings.

•       Provide timely and relevant information to the Somaliland Programme Director to help ensure good collaboration and working relationships with the government and other relevant partners.

•       Link field offices to Hargeisa Office and keep the Somaliland Program Director well informed, by providing oversight of projects/programmes

•       Represent Concern Worldwide at consortia and other relevant coordination meetings at field level, in close collaboration with Programme Director

•       Coordinate the gathering of information from micro level in line with Concern’s Advocacy agenda, organise such information into a format appropriate for advocacy purposes.

•       Strengthen links with individuals or groups with influence and initiate dialogue with key influencers. Present influencers with appropriate information; facilitate contact between service providers or people in need and the influencers.

Responsibility 5: M&E, Learning and Accountability:

•       Ensure that the Programme team are working closely and proactively with the MEAL, logistics and finance teams and adhering to required procedures in implementing program activities on a timely, transparent and accountable manner.

•       In collaboration with Grant and Information Manager, support Partner organisation as well as Concern Worldwide’s team to collect required information and case studies about project activities, progress, challenges and the impact activities have on the lives of beneficiaries

•       In consultation with Concern’s M&E unit and Somaliland Program Director, support the Partner organisation and/or Concern Worldwide teams to conduct needs assessments, baseline/annual/ end line surveys and shock-triggered monitoring with appropriate and participatory approaches and tools.

•       With support from the M&E unit support the Partner organisation to set up and manage a functional complaints & response mechanism (CRM) within their field operations.

•       Ensure staff compliance with the commitments and rules of Concern’s Programme Participant Protection

Policy and Code of Conduct (P4 and CoC), including the respect of confidentiality amongst relevant staff and partner organizations.

•       Frequently travel to field areas to monitor staff performance and achievements against work plans and provide on-the-job feedback and instigate corrective measures to ensure the optimal productivity and efficiency of staff

•        Facilitate a participatory working environment by promoting experience sharing and lessons learnt.

Responsibility 6: Partner Support and Capacity Building:

•       Support Partner organisations to comply with donor requirements and Concern Worldwide standards as stipulated in the Partnership Agreement.

•       Support the Partner organisation to monitor actual budget expenditure against planned and, together with the Resilience Project Officer advise on necessary actions where applicable.

•       Support the Partnership Advisor to undertake capacity needs assessment and to facilitate training required to build the capacity of the Partner staff.

•       In collaboration with other Concern staff, support partner organization in the development and implementation of crosscutting Gender mainstreaming plan.

•     Support partners t to participate in coordination mechanisms and to raise issues affecting programmes in relevant fora and or link partner management with relevant line ministries.

Responsibility 7: Reporting:

•       Provide Monthly Reports, weekly programmes updates and work-plans to PD

•       Ensure regular weekly meeting with all departments supporting integration and collaboration of programmes and following up of action points

•       Coordinate all necessary reporting internally and, donor, externally including monthly progress programmes reports, on time and in the right formats with the correct information

•       Coordinate the Concern Worldwide Somaliland Annual Report and annexes, liaising with GIM, PMs, logs and admin departments, ensuring that report is produced timely, in the right formats with the correct information

Responsibility 8: General and other duties:

•       Contribute to support emergency response action when requested by the Somaliland Program Director

•       Provide surge-assistance for training, data collection or Resilience programme implementation as requested.

•       Ensure application of donor and Concern visibility in compliance to guideline and standards

•       Ensure the application of Concern policies & procedures, Program Participants Protection Policy, Code of Conduct and Core Humanitarian Standards and assist in their proper applications.

•       Responsible for upholding and promoting Concern’s values, demonstrating leadership on workplace equality, diversity and inclusion, and role modelling a positive safeguarding ethos

•       Ensure that partner relationships are managed effectively, in line with Concern Somali’s Partnership Policy.

•       Work in an interactive and coordinated manner with the other Concern staff and identify and encourage synergies within and across programmes to achieve an integrated approach that supports the overall country strategy.

•       Work with relevant colleagues to ensure that the Feedback Complaints and Response Mechanism (CRM) is functional and accessible, that feedback and complaints are welcomed and addressed;

Skills and qualifications

Essential:

•        At least Seven-Eight years’ experience of managing and coordinating field based operations preferably in

Resilience, Emergency, Natural Resources Management, Social Protection, Health and Nutrition sectors in remote and fragile locations

•        Relevant experience in supervising, managing/coaching and training others

•        Previous experience in project design, planning, monitoring and evaluation in development and humanitarian context

•        Experience in dealing with local authorities, national and international NGOs/UN agencies

•        Proven ability to take responsibility for security issues

•        Ability to assess problem and recommend solutions

•        Experience and ability to lead a multi-sectoral/multi-disciplinary programme team of and national staff working in a remote location

•        Familiarity and knowledge of finance, logistics and administration

•        Experience of monitoring and reporting of budgets across a programme and ensuring effective and accountable use of funds

•        Computer literate and sound knowledge of Word and Excel.

•        Excellent English-spoken and written

Desirable:

•       Master’s in development studies, public health, rural development or any other development related study

•       Experience in promoting community participation in programme design, implementation and evaluation

•       Experience of institutional strengthening of government and local NGOs

•       Experience of working in challenging, insecure areas and willingness to work and live in a remote environment

Competencies:

Candidates are expected to demonstrate abilities in the following priority competency areas (highlight 3-4 competencies in bold as appropriate):

We encourage all eligible candidates, irrespective of gender, ethnicity or origin, disability, political beliefs, or socio-economic status to apply to become a part of the organization. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality.

If this role sounds right for you, please apply with your CV and cover letter. We will respond to every applicant. Please be aware we may offer positions before the closing date.

If you have any concerns about our recruitment process and need particular assistance - for example if you have a disability e.g. a hearing impairment - please let us know and we will do our best to respond to your needs.

How to apply

Interested candidates, who meet the above requirements, should submit their applications (cover letter and updated CV contacts) by email to som.vacancies@concern.net with the subject line “Application for Somaliland Programme Coordinator” by Thursday 19th June 2025.

Apply to som.vacancies@concern.net