Details of ICT Assistant
About the institution
Name | SOS Childrens Villages International |
City | Hargeisa |
Job Requirement | SOS Children is looking for ICT Assistant and The
ICT Assistant is responsible of provision of basic helpdesk support to end uses
and also regular monitoring and maintenance of ICT services in the national
office and program locations. With close guidance,
support, and supervision of the ICT, the ICT Assistant ensures the proper
implementation of ICT policies and ICT standards across the MA. The position
holder should also work closely with the ICT Manager towards ensuring the
delivery of basic ICT services in the MA with high level of availability,
security, and reliability. Key performance areas and main responsibilities: Supports the implementation of global and regional ICT
Policies and Standards ·
Provides effective first hand onsite or remote
ICT helpdesk support to end users in the national office and program locations
on daily technical issues in timely manner. ·
Ensures end user devices are properly configured
as per the standard including but not limited to migration of devices to the
cloud such as Azure AD. ·
Administers, maintains, and regularly monitors
ICT services and resources including internet connectivity and network details,
business software, and inventories of ICT devices across the member
association. ·
Works closely with his/her line manager to
ensure that all systems, software, and hardware in use in the MA are in line
with global, regional, and local ICT standards, policies, and guidelines. ·
Works to ensure that all systems, software, and
hardware operated in the MA are officially licensed and have the latest
security patches, updates, and firmware. ·
Reports any ICT security incidents to his/her
line manager timely. ·
Escalates problems to the second line of
technical support in case they cannot be solved with his/her level. ·
Accomplish any other ICT-related tasks
assigned by his/her line manager. ICT Management ·
Oversees and monitors staff ICT devices usage,
to ensure compliance with SOS CV Child Protection policy and ICT usage policy. ·
Ensures
that ICT devices are placed in safe and clean locations and conducts regular
physical supervision and reports their status on a regular basis. ·
Prepares Individual work plans in close
cooperation with his/her line manager. ·
Report s any violation in regard to ICT devices
usage as per the ICT Policy and other relevant policies such as child
protection policy. ·
Maintains the confidentiality of any information
related to programme participants, children, young persons, adults, co-workers,
and sponsors. ·
Performs additional responsibilities and duties
as within the frame of the technical and administrative areas of expertise. Skill and Qualification Job Profile ·
The ICT Assistant of SOS Children’s Villages
Somaliland should have the following educational background and technical
competencies and skills set to perform the required jobs under the job
description. Experience and competencies – knowledge, skills,
abilities Educational background: ·
BSc degree in Computer Sciences/ Information
Technology or related fields is mandatory. ·
Professional certifications in ICDL, or
Microsoft (MCP/MCSA) or related are desirable. ·
Professional certification in Networking (CCNA
or equivalent) is a plus. Language Skills: • Good
level of written and spoken communication skills in English and Somali
languages are mandatory. Technical Competencies: ·
Basic knowledge about Microsoft cloud services,
windows server, and client operating systems ·
Basic knowledge about computer networking
basics. ·
Ability to troubleshoot, maintain and solve end
user hardware and software support issues. ·
Basic awareness about current trends in ICT
infrastructure, connectivity, and web technologies. ·
Ability to provide basic ICT helpdesk support to
end users with minimal guidance and support of the second line of technical
support. Other competencies: ·
Professional communications skills. ·
The capacity to prioritize tasks as per their
criticality and urgency. ·
Ability to build relationships with partners and
stakeholders such as ISPs. ·
Strong set of personal values of integrity,
honesty, and customer service-oriented mindset. ·
Ability to thrive in a fast-moving, changing
environment, with an emphasis on high-performance, teamwork, accountability,
and results. Work experience: Relevant work
experience of at least one year in similar position is desirable ·
How to apply ·
To apply, indicate the title of job being
applied for on the subject of the e-mail. ·
Interested applicants should send their
applications with a scanned copies of academic and professional certificates
indicating telephone numbers and three referees to: , hr@sos-somaliland.org.
The closing date is 27th December 2023. SOS is an equal employer; female
candidates are encouraged to apply. Only short-listed candidates will be contacted. · We are committed for safeguarding and protecting children in our programmes by having zero-tolerance policy in this regard. We are further committed to provide a safe environment for staff and children, young people and adults with whom we work, where human rights are respected and upheld, and healthy relations fostered by building organizational systems, capacity, and awareness on PSHEA (prevention and protection against sexual harassment, exploitation and abuse) guidelines. All our co-workers are obliged to follow our policy on Child Safeguarding and Protection, PSHEA and Code of Conduct.
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Member Since | Dec 17,2023 |
Last Worked | Dec 17,2023 |
Open Job By SOS Childrens Villages International | 1 |